Publicaciones

Artículos

A Systematic Review About Quantitative Metrics for the Usability Evaluation of Retail E-commerce Web Sites Based on Open Source Platforms
The fast-growing e-commerce has created a new way to do transactions globally, as a result, more business has to provide online stores to maintain themselves in this new competitive environment....
Año de publicación: 2022
Usability in Automated Teller Machines Interfaces: A Systematic Literature Review
Due to technological progress, financial institutions have included ATMs as one of their main channels as a way to decentralize their services. However, there is a gap between user expectations...
Año de publicación: 2022
Applying a New Questionnaire to Evaluate the Usability of Peruvian E-Government Websites
Usability has become an extremely relevant aspect that must be considered in the development of any software product. If usability is not considered, then there is a high probability that...
Año de publicación: 2022
A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects
Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of...
Año de publicación: 2022
A Systematic Review of User-Centered Design Framework Applied to the Redesign of Purchase Order Modules
Usability is a quality attribute that concerns all professionals involved in the software development process. For this reason, several methods have been established to determine if a software product is...
Año de publicación: 2022
Applying Collaborative Tools for ATM Interface Design in a Remote Context
In a financial institution in Peru, a framework for ATM (Automated Teller Machine) interface design based on UCD (User-Centered Design) is being implemented and utilized. This framework has defined a...
Año de publicación: 2022
Comparison of Accessibility Tools for the Evaluation of E-Commerce Websites
Accessibility is an aspect that should be considered when building software products. All people have the right to access the interactive systems that exist in the market. Even in certain...
Año de publicación: 2021
Using Verbatims as a Basis for Building a Customer Journey Map: A Case Study
Customer Journey Map is currently a very used canvas in the UX (User Experience) practice and design processes. Although it is widely discussed, both in the academic and industrial domains;...
Año de publicación: 2021
Accessibility Evaluation of E-Government Web Applications: A Systematic Review
For this study a systematic literature review was conducted in order to establish how accessibility evaluations of E-Government Web applications are performed. The search was carried out in two of...
Año de publicación: 2021
Relations on Cultural Behavior and Technology Adoption: A Chilean Perspective
Digital transformation is the change associated with applying digital technologies in all aspects of human society. This need for digital transformation is beginning to be transversal for all industries, but...
Año de publicación: 2021