Usability is nowadays an aspect that determines the success of any software product, and the embedded systems in the Automated Teller Machines (ATMs) are not the exception. This fact represents a challenge for the software developers that are forced to guarantee the design of usable interfaces. Some attempts to achieve the required degree of usability in a software of this domain, involve the application of user-centered techniques in the elaboration process of the design proposals for the functionality of the ATMs. However, there is a lack of a formal methodological procedure. In this research, a systematic review was conducted to identify the approaches that are used to guide the design process of ATM interfaces. From a total of 492 studies, only 10 were selected as relevant. Although usability is an important aspect, only a small number of authors report the use of frameworks, that are still in the process of validation.
Autor(es):AGUIRRE, Joel
MOQUILLAZA, Arturo
PAZ, Freddy
Año: 2018
Título de la revista: 1st International Conference on Human Systems Engineering and Design: Future Trends and Applications (IHSED 2018)
Ciudad: Reims, Francia
Volumen: 1
Número: 1
Página inicial - Página final: 256 - 262
ISSN: 978-3-030-02052-1
Url: https://link.springer.com/chapter/10.1007/978-3-030-02053-8_39